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Logo Help

Terms, Shipping & Returns

Shipping Costs

Logo golf ball and other goods purchased

Express Next Day Shipping to UK mainland is charged at £10 flat rate.

For other International destinations, email [email protected] or phone +44 (0)1823-335950 for a shipping quotation.

Delivery Times

UK Standard delivery is normally 1 to 3 days for artwork proof and delivery is then usually 7-10 working days following artwork approval and payment. During busy periods logo ball and accessory/gift orders may take longer, circa 10-20 working days after logo approval.

Priority Express Service orders: TBC Delivery in 3-5 working days charged at £50.

For all orders ….please state any deadlines or Golf day dates including important information/Instrustions in the Comments area when checking out, or using the designated product field .

EU Customers

Note: Payments by card are only accepted for UK customers; EU and international customers payment Strictly via bank transfer only

Out of Stock?

In the event of your item is out of stock, we will back order it for you. You will always be emailed with the option to cancel or switch to another product if you’d rather not wait.

Returns & Exchanges

If you are unhappy with your purchase, for any reason, initially please contact us by phone and we can discuss the problem or ask for a sample selection of logo printed balls to be returned to us for inspection. If a re-print is authorised we will uplift any faulty goods at our cost.

Refunds will not be applicable for logo golf balls that have missed stated delivery deadlines unless agreed by Logo Golf Ball Ltd

For full refunds, within 10 days of receipt, Logo Golf balls Ltd and supplying manufacturers must agree there is a printing or manufacturing error following inspection. Products will be uplifted (unused and in their original packaging) , for exchange or full refund. We cannot be held responsible for returned goods lost or missing in transit.

VAT

VAT All prices exclude VAT @ 20%, which is added on checkout for UK customers.

Zero VAT EU and International exports orders: Export orders are zero rated and will not be charged UK VAT. From 1/1/2021

Logo Golf Balls Ltd
Oake Manor Golf Club, Oake, Taunton, TA4 1BA.
Tel: +44 (0)1823-335950
e-mail: [email protected]
www.logo-golfballs.co.uk

Corporate Brochures

Logo Golf Balls corporate golf gifts & accessories brochure
Titleist corporate golf gifts & accessories brochure
Wilson corporate golf gifts & accessories brochure
Callaway corporate golf gifts & accessories brochure
Logo Help

Uploading your logo via the Website

When you have chosen your golf ball, golf gift or accessory, on the product info page you will be able to upload your own logo. Simply browse for your artwork on your own computer, upload and then click to buy.

Please make sure the logo is no more than 50 Mb and either of the following formats:

j-peg, Tiff, PDF Adobe (or any similar vector formatted file such as EPS or AI) If known state Pantone colour numbers (no worries if not as we colour match,) – please view more image requirements info below.

Please state if you have a delivery deadline or occasion we should be made aware of using the ‘Additional Comments’ section on check out….or send an email.

Submitting text for a personalised golf ball via the website

When you have chosen your preferred golf ball, on the product info page add your text to the Notes field that you wat to display on your golf balls and then  click to buy.

You can have up to 3 lines of printing, max of 23 characters per line including spaces & punctuation.

Please state a delivery deadline, if any, also using the ‘Notes’ section on the product page.

If you prefer to email a logo this is fine. Just select your golf ball, golf gift or accessory, click to buy and complete the checkout process.

Add a note to the ‘Notes’ field on the product page to let us know that you are going to email a logo, or simply reply to your order confirmtion email

Please state a delivery deadline, if any, also using the ‘Notes’ field.

Logo Image Requirements

Please either upload your logo with your online order or e-mail direct to us on at [email protected]. Your logo can be larger than the print area; we will reduce to fit; logo quality is the primary importance

File Formats –

Vector graphics (this means the logo is already drawn out, with crisp outline and high definition, saving us time. Any of the following file types would be best for us to use.)

  1. EPS – This is an Encapsulated PostScript format that is mainly produced using Adobe Illustrator Software.
  2. AI – This is an Adobe Illustrator file.
  3. PDF – This is a Portable Document Format using Adobe software. Basically it is a compressed version of an EPS or AI file making it easy to send via e-mail.

Non-Vector graphics (this means the logo will need to be redrawn by our image processing team. This needs to be sent in with a minimum of 300 dots per inch (dpi), anything with a lower dpi could be of very low quality and very difficult to redraw resulting in poor final results.)

  1. TIFF – This is a Tagged Image File Format and is the better quality of the Bitmap images.
  2. PSD – This is a Photoshop file.
  3. GIF – This is a Graphics Interchange Format file.
  4. PNG – Portable Network Graphics
  5. JPEG – Joint Photographic Experts Group. This uses a lossy compression structure that allows users to compress the data up to 1/10 of the original size. Such high compression results in a loss of image quality and can be difficult to redraw. This all depends what the customer saves it as, it could be saved with a low compression, which would be ok for us to use.
  6. Bitmap- Much the same as a JPEG file.
  7. DOC – Microsoft Word Documents use JPEG compression and the vast majority of artwork received in a Document Text File format is of very poor quality.

Logo Print Size For Golf Ball Orders:

The Maximum imprint area is circa 25mm circle, 25mm rectangle or 20mm square. A “to scale” logo proof will be e-mailed for customer approval before printing.

Example Logo Approval Forms

Once and order has been made via the website or by email, we will send you a Logo Artwork Proof Form in colour and in real size by email for your approval.

Click here to view artwork examples:

  1. Callaway
  2. Titleist
  3. Srixon

 

If you have any questions or experience problems please do not hesitate to contact us:

Telephone: (01823) 335950

Email: [email protected]

Address: Logo Golf Balls Ltd, Oake Manor Golf Club, Taunton, Somerset TA4 1BA

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